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Shipping Services
Sipping Guidelines & Standards
100% digital platform — instant delivery, no physical shipping.
Last Updated: June 2, 2026
⚡ Quick Overview
- 100% Digital: All courses and materials are delivered digitally — no physical products are shipped.
- Instant Delivery: Access is granted immediately upon successful payment confirmation.
- Access Duration: Up to 1 year (12 months) from the date of purchase.
- Platform Access: Available on any device with an internet connection and modern web browser.
1. Introduction
Hekma Academy is a 100% digital online education and training platform. All our courses, training programs, educational materials, and resources are delivered exclusively through digital means via our platform at hekma-academy.com.
No physical products are manufactured, stored, or shipped. This Shipping & Service Duration Policy explains how digital content is delivered to you, the timeframe for delivery, your access duration, and related platform terms.
2. Digital Content Delivery
All educational content on Hekma Academy is delivered digitally:
2.1 What Is Delivered Digitally
- Video Courses: Pre-recorded and/or live video lectures and tutorials
- Training Materials: Downloadable PDFs, worksheets, presentations, and supplementary documents
- Assessments: Quizzes, assignments, and evaluations
- Certificates: Digital certificates of completion (where applicable)
- Resources: Links to additional reading materials and references
2.2 No Physical Shipping
📦 No Physical Products
Hekma Academy does not ship any physical products. There are no shipping costs, shipping addresses, or delivery tracking numbers. All content is accessed online through your Hekma Academy account.
2.3 How to Access Content
Upon purchase, your content is accessible through the following methods:
- Log in to your account at hekma-academy.com
- Navigate to your enrolled courses in your personal dashboard
- Begin learning immediately — all purchased content will be available in your account
3. Delivery Time
⚡ Instant Delivery
Access to purchased courses and content is granted instantly upon successful payment confirmation.
3.1 Immediate Access
Once your payment has been confirmed and processed through our payment partner Paymob, the following occurs automatically:
- Your purchased course(s) are immediately added to your account dashboard
- You receive an email confirmation at your registered email address with enrollment details
- You can begin accessing course content right away — no waiting period
3.2 New Users
If you are a new user making your first purchase, your account credentials (login details) will be sent to your registered email address along with your enrollment confirmation.
3.3 Delivery Delays
In rare cases, there may be a brief delay in access due to:
- Payment processing time by your bank or financial institution
- Temporary platform maintenance
- Technical issues beyond our control
If you experience any delay in accessing your purchased content, please contact us immediately at info@hekma-academy.com and our support team will resolve the issue promptly.
4.
Access Duration
📅 Maximum Access Period: 1 Year
Access to purchased courses is granted for a maximum of one (1) year (12 months) from the date of purchase. This duration is subject to change as Hekma Academy upgrades its tools and platform.
4.1 Standard Access Period
- All courses purchased through Hekma Academy include access for a maximum of 12 months (1 year) from the date of the original purchase.
- During this period, you may access and revisit the course content as many times as you wish.
- The access period begins on the date of purchase, regardless of when you first access the course.
4.2 After Expiration
- Once the access period has expired, access to the course content will be deactivated.
- To regain access, you may re-enroll in the course at the then-current price.
- Downloadable materials obtained during the active access period remain yours to keep.
- Certificates earned during your access period remain valid and will not be revoked.
4.3 Changes to Access Duration
Hekma Academy reserves the right to modify the standard access duration for future purchases. Such changes will:
- Apply only to new purchases made after the effective date of the change
- Not retroactively reduce the access period for existing enrollments
- Be communicated to users in advance through email and/or platform notifications
5. Platform Upgrades and Tool Changes
Hekma Academy is committed to continuously improving the quality and technology of our educational platform:
5.1 Continuous Improvement
- We regularly upgrade our tools, technologies, and content management systems to enhance your learning experience.
- Platform improvements may include new features, better video quality, enhanced interactivity, and updated learning tools.
5.2 Impact on Course Access
In certain cases, major platform upgrades may necessitate changes to how course content is accessed or delivered:
- Courses may be migrated to a new platform version with improved functionality.
- Access methods may change (e.g., updated login process, new dashboard interface).
- In rare cases, content may need to be restructured to align with new platform capabilities.
5.3 User Notifications
🔔 Advance Notice Commitment
Hekma Academy will provide users with reasonable advance notice (minimum 30 days) before implementing any changes that may significantly affect course access or content availability.
5.4 Best Efforts Guarantee
During any platform transition or upgrade, Hekma Academy will make best efforts to:
- Provide equivalent or improved content and functionality
- Ensure continuity of access during the transition period
- Minimize disruption to your learning experience
- Offer reasonable accommodations if access is temporarily interrupted
6. Technical Requirements
To access Hekma Academy’s digital content, you will need the following:
| Requirement | Details |
|---|---|
| Internet Connection | A stable broadband internet connection (minimum 5 Mbps recommended for video content). |
| Web Browser | A modern, up-to-date web browser (Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge). |
| Device | A compatible device — desktop computer, laptop, tablet, or smartphone. |
| Audio/Video | Speakers or headphones for video and audio content. |
| Device | A compatible device — desktop computer, laptop, tablet, or smartphone. |
| Software | PDF reader for downloadable materials (e.g., Adobe Acrobat Reader). |
Hekma Academy is not responsible for access issues caused by inadequate hardware, software, or internet connectivity on the user’s end. Please ensure your setup meets these requirements before making a purchase.
7. Service Availability
We strive to maintain high platform availability so you can learn on your schedule:
7.1 Uptime Commitment
- Hekma Academy aims to maintain platform availability 24 hours a day, 7 days a week.
- While we target maximum uptime, occasional interruptions may occur due to maintenance, updates, or circumstances beyond our control.
7.2 Scheduled Maintenance
- Scheduled maintenance windows will be announced in advance when possible.
- We will make every effort to schedule maintenance during off-peak hours to minimize impact on your learning.
- Notices will be posted on the Platform and/or sent via email.
7.3 Force Majeure
Hekma Academy shall not be held liable for service interruptions caused by events beyond our reasonable control, including but not limited to natural disasters, power outages, cyberattacks, or government actions.
8. Content Updates
Hekma Academy is committed to providing current, relevant educational content:
- Course Updates: Courses may be periodically updated with new lessons, materials, or improved content. Users with an active access period will automatically receive access to these updates at no additional charge.
- Content Removal: In rare cases, individual lessons or materials may be removed if they become outdated, inaccurate, or no longer relevant. Equivalent or improved content will be provided where possible.
- New Course Versions: If a course is replaced by a fundamentally new version, existing enrollees will retain access to their original purchased version for the remainder of their access period.
